Refund policy

We have a 03-day return policy, which means you have 03 days after receiving your item to request a return. 

1. Return Eligibility

We accept returns only in the following cases:

  • ✔️ Damaged product

  • ✔️ Manufacturing defect

  • ✔️ Wrong item delivered

Returns are NOT accepted for:

  • ❌ Size or fit issues ( Exchange Only with Shipping Fee applicable)

  • ❌ Color difference due to screen resolution

  • ❌ Change of mind / personal preference

  • ❌ Incorrect address provided by customer

  • ❌ Used, washed, altered, or tag-removed products 

2. Mandatory Unboxing Video (Important)

To be eligible for a return or refund due to damage or defect:

  • A clear unboxing video is mandatory

  • Video must be recorded before opening the package

  • The entire process (sealed package → product inspection) must be visible

  • No cuts or edits allowed

❗ Without an unboxing video, no refund or replacement will be processed.

3. Return Request Timeline

  • Return requests must be raised within 72 hours of delivery

  • Requests raised after 72 hours will not be accepted

4. Return Shipping Charges

  • If the return is due to damage, defect, or wrong product, return shipping is free

  • For size-related or customer-requested exchanges, shipping charges must be paid by the customer

  • No refunds are provided for size or fit issues (exchange only)

5. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 3 – 5 business days

  • Refunds are issued to the original payment method

  • Shipping charges (if any) are non-refundable

6. Partial & Non-Refundable Cases

  • Orders below ₹500 with shipping charges: shipping fee is non-refundable

  • If product packaging or tags are damaged → refund will be rejected

  • If unboxing video shows tampering → refund will be rejected

7. Exchange Policy

  • Exchanges are allowed for damaged or defective products

  • Size exchanges are supported with applicable shipping charges

  • Exchange is subject to stock availability

  • If an exchange is not available, a refund will be initiated after deducting shipping charges

8. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once an order is shipped, cancellation is not allowed

  • If an order is cancelled before dispatch, a full refund will be processed

  • Post-dispatch cancellations are not eligible for refunds

    Special Case & Discretionary Refunds

    In rare and exceptional circumstances, The Prime Ark reserves the right to review and approve refunds or partial refunds on a case-by-case basis, even if the request does not strictly meet the standard return or cancellation conditions.

    • Such refunds are not guaranteed and are granted solely at the discretion of The Prime Ark

    • Approval may depend on order history, nature of the request, and supporting evidence provided

    • If approved, shipping fees and payment gateway charges may be deducted

    • The decision taken by The Prime Ark in such cases shall be final and binding

IF any queries, you can contact us :

theprimearkcustomercare@gmail.com

WhatsApp +91 80899 38996