Shipping policy

Last Updated: September 1, 2026

At The Prime Ark, we aim to deliver your orders safely, reliably, and within the estimated delivery time shown at checkout.

1. Shipping Availability

We currently deliver orders to serviceable locations across India.

Delivery availability may vary depending on the delivery address, courier service coverage, product availability, and other operational factors.

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment or order confirmation.

Some products may require additional processing time, particularly:

  • Made-to-order products

  • Products requiring stitching or customization

  • Products with limited or small-batch availability

  • Products clearly marked with a different processing time

The applicable processing or dispatch time will be communicated on the product page or after placing the order, where applicable.

3. Delivery Time

After dispatch, the estimated delivery time is generally:

  • Metro and major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote or difficult-to-service locations: Delivery may take additional time

These are estimates and are not guaranteed delivery dates.

Delays may occur because of weather, natural events, courier disruptions, public holidays, transportation issues, incorrect address information, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed clearly during checkout before the order is completed.

If a product or promotion qualifies for free shipping, the applicable shipping charge will be shown as ₹0 at checkout.

The Prime Ark reserves the right to change shipping charges for future orders. Any applicable shipping charge will always be shown before payment.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid contact number

The Prime Ark will not be responsible for delivery delays caused by incorrect or incomplete address information supplied by the customer.

If an order cannot be delivered because of an incorrect address, repeated delivery attempts, or customer unavailability, additional shipping or re-delivery charges may apply where permitted and will be communicated to the customer.

7. Failed or Delayed Delivery

If your order is delayed beyond the estimated delivery period, please contact us with your order number.

We will coordinate with the delivery partner and provide the available status or resolution.

8. Damaged Package

If the package appears visibly damaged, opened, or tampered with at the time of delivery, customers are encouraged to:

  1. Check the package before accepting it where possible.

  2. Record photographs or video of the package condition.

  3. Contact The Prime Ark as soon as possible with the order details and supporting evidence.

Any product-related claim will be handled according to our Return & Refund Policy.

9. Lost or Undelivered Orders

If the tracking information indicates that an order has been lost, incorrectly delivered, or remains undelivered for an unusually long period, please contact us.

We will investigate the matter with the delivery partner and provide an appropriate resolution in accordance with our applicable policies.

10. Delivery Attempts

Courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

If an order is returned because of repeated unsuccessful delivery attempts or an incorrect address provided by the customer, re-shipping may be subject to applicable additional charges.

11. Multiple Products in One Order

If an order contains multiple products, The Prime Ark may dispatch the products together or separately depending on product availability, warehouse/production location, and operational requirements.

If products are shipped separately, the customer will not be charged additional shipping merely because the order is split, unless the applicable shipping terms clearly state otherwise.

12. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests received before dispatch may be considered subject to the applicable Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund process may apply.

13. Contact Us

For questions regarding shipping or delivery, please contact us through the contact details provided on The Prime Ark website.

Please include your order number when contacting us so that we can assist you more quickly.

The Prime Ark